by Jo Hanlon | Feb 26, 2016 | Uncategorised
By Jo Hanlon, In dealing with many SME’s (Small and Medium Enterprises) on a day-to-day basis, I find common issues pop up, one of which is “So how do we get the (company) culture we want?” This may help define some of the key factors that assist to...
by Paul Middleton | Feb 26, 2016 | Uncategorised
By Paul Middleton, In the last Chain Mail newsletter, we announced that we were trialing a new customer service platform. We are happy to announce the trial has concluded and we are now using this every day within GNS to provide a more efficient service and quicker...
by Annmaree Rashidi | Dec 1, 2015 | Uncategorised
December 24th Thursday – Half Day Closure December 25th Friday – Christmas Day Holiday December 28th Monday – Boxing Day Holiday December 29th Tuesday – Closed December 30th Wednesday – Closed December 31st Thursday – Closed January...
by Alex Stewart | Dec 1, 2015 | Uncategorised
Communication – delivered regularly and effectively There are many things we are doing in our business that affect our customers and stakeholders in both positive and negative ways. Our rationale for this is, ultimately, to transform the business to create more...
by Annmaree Rashidi | Dec 1, 2015 | Uncategorised
GNS are dedicated to maintaining the highest possible level of customer satisfaction. However, we all understand that not everything can be smooth sailing all the time. Should you experience any difficulty with your service from GNS your first point of contact is your...
by Jason McLeod | Dec 1, 2015 | Uncategorised
Warehouse trading We are currently at our peak period when our warehouse volumes triple as we see significant demand for EXPO, Christmas and Back to School promotion really start to increase. Balancing our scheduling is difficult at this time of the year. We focus on...
by Jo Hanlon | Dec 1, 2015 | Uncategorised
Give people an obvious way out Take other people’s feelings into consideration and give them a way to escape a tight spot gracefully. They’ll really appreciate it even if they never say anything, however, if you corner them, they may resent it and you, forever. Praise...
by Paul Middleton | Dec 1, 2015 | Uncategorised
Over the last couple of months, we’ve started to trial a new customer service platform that will radically change the way we deal with our customers. You may already have started to see the emails the system generates, and may even have benefited from using the new...
by Simon Foster | Oct 2, 2015 | Uncategorised
Cool Commercial Last financial year ended on a high for the GNS Commercial channel, achieving an astounding 59% growth in June over the previous year’s sales– the largest dollar increase vs the same month last year to date. In addition to the overall growth the...
by Mervyn Mahoney | Oct 2, 2015 | Uncategorised
GNS, like other businesses in the discretionary retail sector, has operated through a very trying trading environment over the past 12 months. Our retailers have suffered from a lack of consumer confidence and increased competition, causing our 2014/15 sales to dip...
