Over the past few months, we have been reviewing our Perth business with respect to our service capacity and processing efficiency. As a result, we have identified some real opportunities to deliver positive change and provide our Perth customers a solid foundation for growth based on improved service levels.
Months of analysis and review have gone into planning this change, which has been documented in a detailed project plan consisting of over 200 key actions. Generally, these actions fall under one of four major tasks:
Task 1. Consolidate our two current Perth sites into one building; sell the old ‘bulk’ warehouse; improve inventory flow; develop a customer showroom where customers can discuss promotions & new products in a non-warehouse environment.
Task 2. Introduce a new Warehouse inventory Management System (WMS); re-lay the warehouse based on product movement and implement a number of system-based changes, all of which will lead to faster, more accurate order processing.
Task 3. Develop a more efficient logistics & processing model by utilising excess capacity at the VIC distribution centre to manage pre-picked promotional orders for the Perth/WA business (normal orders will continue to be despatched from the Perth warehouse).
Task 4. Begin system centralisation to establish a national approach with our customer account management, WMS system processes and central customer reporting, such as consolidated national customer statements.
Before we commence these changes we wanted to share our plans with you, so you understand what we are doing to build on our already strong service. We’re sure you’ll agree that this is an enormous project, and we appreciate your support and invite your feedback now and throughout the project roll-out.
We understand that change of this scale can seem daunting and want to reassure you that GNS is focussed on improving our customers’ experience, and consider the changes to our Perth operation as the first step in implementing a national strategy moving forward.
Perth is spear-heading this change, which will be rolled out to the other GNS locations in time. It’s not a small undertaking, and this level of change is not easy, but it’s absolutely necessary if we are to stay focussed on building & improving our service. We will, of course, endeavour to implement these changes with minimal impact to day-to-day
These are exciting changes, and we know our Perth team and everyone who is involved in this project across the business, is up to the challenge.
As part of the project, we are committed to keeping you informed and involved as we implement these improvements, and will provide regular communication to ensure you know what’s going on at all times.
If you have any questions or concerns regarding the project, please direct these to myself.
Chief Operating Officer