Operations Update

During the Christmas period we experienced some significant delays with some major suppliers, which impacted our processing times. We did work tirelessly to meet demand as stock arrived, and to bring our service levels back in-line. However, this did cause delays...

Using Our Network To Get The Message Through

By David Gifford, GNS’s marketing team sends several emails a week to our customers, informing our retail and commercial customers of upcoming and current promotions, service level updates and supplier price changes, to name a few. Busy and time-poor newsagents don’t...

Company Culture

By Jo Hanlon,   In dealing with many SME’s (Small and Medium Enterprises) on a day-to-day basis, I find common issues pop up, one of which is “So how do we get the (company) culture we want?”   This may help define some of the key factors that assist to create a...

Introducing The GNS Help Centre Community Pages

By Paul Middleton, In the last Chain Mail newsletter, we announced that we were trialing a new customer service platform. We are happy to announce the trial has concluded and we are now using this every day within GNS to provide a more efficient service and quicker...